SOFTWARE LICENSING

Step 1: Select the appropriately sized WisdomSource Software License

First determine the number of people in your organization that will use WisdomSource. Then choose the WisdomSource Software License that will cover the number of expected users during this time period. (When you are ready to expand the use of WisdomSource, it is simple to upgrade your license and add more users in the future.)

Step 2: Choose a WisdomSource Implementation Consulting Plan

Step 3: Select a WisdomSource Training Plan

Step 4: Choose a WisdomSource Maintenance & Support Plan

Please select a Maintenance & Support Plan size that matches your WisdomSource Software License size. For example, if you purchase a 1,000 User WisdomSource Software License, then select a 1,000 User Maintenance & Support Plan.

Please Contact WisdomSource for assistance in configuring your purchase of WisdomSource or if you are upgrading your WisdomSource license.

WisdomSource Implementation Consulting

WisdomSource Implementation Consultants are experts in the deployment of enterprise software and will manage the entire implementation process to ensure maximum success. Three Implementation Consulting plans are offered: Gold, Silver, and Bronze. The following table depicts the tasks and scope for each plan:

Task	Description	Gold Plan	Silver Plan	Bronze Plan

Define project charter	State the project objectives, the business problems it will solve, and the benefits of WisdomSource in order to lay the groundwork for organization-wide buy-in.
Analyze current operations	Perform a comprehensive analysis of the operational paradigm of the organization.	Enterprise-focus	Department-focus	Workgroup-focus
Conduct Joint Requirements-Gathering & Planning	Collaborate with your leaders to select optimal pilot projects, develop plans to deliver critical knowledge to human resources, identify collection mechanisms for incorporating front-line experience and lessons learned into formats easily communicated to rest of organization, establish best practices based on lessons learned, develop new knowledge centers, and map out a path for organizational maturity according to the K3M.	Enterprise-focus. 4-year planning horizon.	Department-focus. 2-year planning horizon.	Workgroup-focus. 1-year planning horizon.
Model System Context, Integration with Existing Systems, User Tasks, Events, & Workflow	Model the relationship of WisdomSource to the existing systems and organization in order to define all points of interaction, user responsibilities, and usage workflow.	Enterprise-focus	Department-focus	Workgroup-focus
Install WisdomSource	Install and configure codebase, database, and supporting application components.
Customize WisdomSource	Perform basic modifications to user interface and functionality if determined necessary and within the scope defined by WisdomSource during requirements gathering and planning.	Depends on license size. Call for details.	Not available	Not available
Plan & Implement Knowledge Conversion	Identify and prioritize business process for incorporation into WisdomSource and help to bring work processes and knowledge assets under complete control.	Enterprise-focus. 30-50 Processes.	Department-focus. 10-30 Processes.	Workgroup-focus. 5-10 Processes.
Plan & Implement System Management & Support	Develop & implement a plan for managing WisdomSource upon implementation to ensure integrity and consistent administration of the system.
Perform Testing	Implement System Integration and Security Test Plans.
Conduct Training	See description of WisdomSource Training Plans.	Depends on Training Plan selected.	Depends on Training Plan selected.	Depends on Training Plan selected.
Launch WisdomSource into production	Complete the implementation of WisdomSource into the organization's daily operations.
Onsite Consulting	WisdomSource Consultants will be onsite as needed but, due to travel expenses, within the limitations imposed by the WisdomSource Software License and Implementation Consulting Plan purchased.	Depends on license size. Call for details.	Not available	Not available

WisdomSource Training

WisdomSource Certified Knowledge Engineers provide the hands-on training needed by your staff to attain maximum effectiveness with the software in the shortest possible time. WisdomSource offers two levels of training: Onsite (at your organization's facilities) or Offsite (at WisdomSource facilities or via teleconference and remote online demonstrations). Training consists of the following components:

Feature Training - provides users with a total understanding of WisdomSource functionality on a feature-by-feature basis.
Knowledge Manager Training - equips users with in-depth understanding of the WisdomSource Four-Step Knowledge Management Methodology and the K3M Knowledge Management Standard.
Administrator Training - empowers designated employees to maintain user profiles, configure software options, and perform other administrative functions.

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